SHIPPING AND RETURNS
Production and Shipping times will vary from product to product so the best way to check your shipping charges is to add everything to your shopping basket then use the calculate shipping tool by inputting your address in the required fields.
Your order will always be dispatched to the Shipping address that you stated when you placed your order. If you realise that you have noted the wrong address please contact us immediately. If we have already shipped the items and the address that you noted in your order was incorrect, you will need to wait until it is returned to us or reorder your items. Unfortunately, we cannot offer refunds on orders with incorrect shipping information.
Items will be shipped upon availability and therefore your order may ship in multiple packages.
My Creative Business Planner:
Your ‘My Creative Business Planner’ will be printed and shipped by our custom printers in Amsterdam and dispatch within 4 working days. Shipping within the EU and US takes between 2 to 5 working days. The rest of the world may take up to 10 days or more.
Any digital products in your order will be available to download once your order has been processed.
Art & Canvas Prints:
Any Art Prints or Canvas Prints in your order will be shipped separately from any other products in your order. Delivery charges are separate as these are shipped from our specialist printers in the United Kingdom and may take longer to fulfill.
|Total cost of art prints||England, Wales & Scottish Lowlands||Highlands, Islands & Northern Ireland||Eire &Europe||Rest of the World|
|£0.01 – £9.99||£3.60||£3.60||£6.00||£6.00|
|£10.00 – £49.99||£6.60||£6.00||£9.60||£12.00|
|£50.00 – £99.99||£9.60||£12.00||£12.00||£18.00|
|£100.00 – £199.99||£12.00||£18.00||£18.00||£24.00|
|£200 +||Free||£24.00||Contact us||Contact us|
All clothing items are made to order and ship separately to other products. Shipping varies from product to product so the best way to calculate your shipping fee is to add the products to your cart then calculate your shipping by inputting your address.
How do I change the address on my order?
We will only be able to update the shipping address on an order so long as the order has not yet been shipped. Please contact us immediately so we can attempt to adjust the order in time.
In addition to your legal rights, we also allow you to return goods (Excluding digital downloads) properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and any return shipping costs. Please return the unused goods to us with a copy of your order number enclosed within 14 days and we will offer you an exchange or a credit note.
Once we have received the products and are happy with the condition we will issue your exchange or a credit note.
If you decide to return any item(s) (Excluding digital downloads) you must advise us that you wish to cancel the item(s) within 14 days and return your order within 14 days after advising us that you wish to return the goods.
Items are only classified as faulty if they arrive damaged, the printing is of poor quality or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.
If there is any damage to your items upon delivery, we will require photographs of any damage so that we can process your replacement items or refund and file a claim with the postal or courier service.
If you are returning any items, you must contact us prior to sending the items so that we are aware of their return. Please keep your proof of return postage until we have confirmed by email that all of your returned items have been processed. Once we have confirmed receipt of the item(s) and we are happy with the condition we will process your exchange or issue a refund or credit note.
If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely.
All sales of digital products are final. No exchanges or refunds will be offered if you change your mind.
You have 30 days to advise us of a problem with any digital downloads product. You have the right to a replacement of any faulty digital items. Problems with your computers ability to open the files or use the downloadable file does not mean that there is a fault with the product. If you have a problem with downloading your digital items, please see our FAQs for more information.
International Orders and Customs Charges:
Please note that international orders may be subject to additional customs charges and taxes, applied by the destination country’s customs office. Your cart will not reflect these duties as they are applied at the time of arrival by the custom’s office that received them, and are not applied to or collected by A Place for Creation. Customs charges are the responsibility of the customer. For more information on import taxes, please contact your local customs office directly.
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